HASSLE FREE Return Policy
Simply put, your satisfaction is our ultimate goal!
Orders are carefully inspected for quality, assortment, and proper packaging prior to shipment. Nobody is perfect, however, and we know that. Manufacturers may screw up, shipping carriers can err, and yes, even we might make a mistake from time to time. Or you might change your mind.
That's why we have an industry-leading Hassle Free 30-Day Return Policy that states:
- If for any reason you are not delighted with the order you receive, you are welcome to return items sold by StatGear within 30-days from the receipt of your shipment for a prompt refund or replacement. Policy details subject to change without notice.
- Products must be returned in their entirety (no partial cases) in the original condition and packaging (items sent to you in mint condition must be returned in mint condition), in saleable condition, without missing parts, and with the invoice (either the original or a copy.)
- Your form of payment will be credited for the price of the items and any taxes. This credit will not include any original shipping and processing charges, unless the products are damaged when you receive them. Your credit will appear AFTER StatGear receives and processes your returned item, as long as the item meets all criteria stated in this return policy.
- Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for any refund to show up on your statement.
Limited Lifetime Warranty
GeekOn! guarantees its backpacks for the **lifetime of the product (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship only. If the product ever fails due to a manufacturing or material defect, then GeekOn! will repair or replace with the same or like product at our discretion. This warranty does not cover damage caused by normal wear and tear, accident, improper use, or the natural break down of colors and materials over time.